Frequently asked questions
How much will I pay out-of-pocket?
We are in-network with Aetna, Cigna, United Healthcare, Carelon Behavioral Health, Highmark Blue Cross Blue Shield of Western New York, Highmark Blue Cross Blue Shield of Northeastern New York, and Anthem Blue Cross Blue Shield. Most clients with in-network insurance pay a copay between $0 and $30 per visit. We confirm your exact coverage figure with your carrier before your first appointment so you never face surprise billing.
Is online therapy as effective as office visits?
Yes. Multiple clinical studies confirm that telehealth for stress, anxiety, and burnout delivers outcomes equal to in-person care. Telehealth also eliminates commute time, making it far easier to maintain consistent weekly appointments.
How fast can I schedule my first appointment?
We offer online therapy appointments throughout New York, with availability varying by therapist and schedule. After completing your intake, you can choose from available therapists and appointment times that work for you.
Will my employer know I am in therapy?
No. Therapy services are strictly confidential and protected under federal HIPAA law. Your employer, HR department, and family members cannot access your clinical records or know that you receive care unless you explicitly grant written permission.
What if my matched therapist isn’t a good fit?
Therapeutic connection matters. If you feel your therapist isn’t the right fit after your initial session, you can choose another therapist from our team. You won’t need to restart the intake process, so you can continue your care without unnecessary delays.