Frequently asked questions
What if a family member refuses to attend therapy?
This is normal, and online therapy often feels much less intimidating for skeptical members. You do not need full agreement from everyone to get started. During your initial call, we provide concrete communication strategies to talk to hesitant family members without starting a fight.
How do online sessions work if we live in different locations?
As long as at least one participating family member resides in New York State, individuals can log into the secure session from different rooms, laptops, or physical locations anywhere in the state or country.
How much does online family therapy cost, and do you take insurance?
We accept several major in-network insurance plans (including Aetna, Cigna, UnitedHealthcare, Carelon, and Highmark) and will verify your exact benefits before your first visit so there are no surprises. If we are out-of-network with your specific plan, we partner with Reimbursify to manage the entire process automatically.
Is teletherapy as effective as in-person family therapy?
Yes. Clinical studies show that online family therapy produces outcomes equivalent to in-person care. It offers the added benefit of observing and adjusting family interactions within your natural home environment.
What technology do we need?
All you need is a stable internet connection and a device (laptop, tablet, or smartphone) with a working camera and microphone. We send a secure, one-click link prior to every session.