Frequently asked questions
Is online therapy as effective as sitting in a traditional office?
Yes. Extensive clinical data shows that teletherapy utilizing structured CBT, EMDR, and Gottman Couples Therapy frameworks delivers identical therapeutic outcomes to in-person visits. Client retention is actually higher online because it cuts out travel stress.
What if I do not vibe with the therapist I am matched with?
Clinical chemistry is essential to your success. Our Perfect-Match Promise means you can request a transfer to a different provider in our network at any time, instantly, without any uncomfortable conversations.
How do I know how much my copay will actually be?
We will find out for you. Our billing team does an official eligibility check directly with your carrier before your intake session. If we find your specific plan is out-of-network, you owe nothing for the verification.